Refund and Cancellation Policy

1. Overview

We are committed to ensuring customer satisfaction and aim to provide a seamless experience. This policy outlines the terms for refund and cancellation of merchandise/services. By purchasing from us, you agree to the following terms and conditions.

2. Refund Eligibility

Refunds may be granted under the following circumstances:

• A service was not rendered as per the agreed terms.

3. Cancellation of Merchandise/Services

• Customers can cancel their orders up to 24 hours before the service.
• Cancellation requests must be made via email or phone call and confirmed by us in writing.

4. Processing Refunds

• Refund requests must be initiated through email or phone call within 14 days of cancellation or receipt of product.
• Once approved, refunds will be processed within 7-10 business days to the original payment method.
• In case of delays in refund processing by your payment provider, please contact them directly.

5. Exceptions

No refund or cancellation is applicable under the following:

• If the website has been built.
• If the cancellation is requested after the specified timeframe.
• In cases where the customer fails to provide the necessary documentation for verification.

6. Dispute Resolution

In case of a dispute, customers are encouraged to reach out to our support team. We are committed to resolving issues amicably within 3 business days.

7. Contact Information

For questions or concerns about this policy, please contact us at:

• Email: Justin@simplewebsite.website
• Phone: (602) 403-9903